The Problem Statements | 29/09/2023
While useful for collaboration and communication, shared mailboxes can also lead to various issues that impact efficiency and customer satisfaction.
These are the kind of issues that shared mailboxes can create for users.
Accountability: With multiple staff members accessing the same mailbox, it can take time to determine who has responded to an e-mail or completed a specific task. This can lead to misunderstandings, errors and a lack of accountability, which can be costly for the company in the long run.
Communication breakdowns: With so many people accessing the same mailbox, messages can be easily missed or ignored, leading to delays in response times and potentially compromising the quality of customer service.
Overload for staff: With so many emails coming in daily, it can take time to stay on top of everything and ensure that all critical tasks are completed promptly. This can lead to stress and burnout, ultimately impacting the company’s bottom line.
Visibility: With multiple staff members accessing the same mailbox, it can be challenging to keep track of who is responsible for responding to specific emails and ensure that all critical tasks are completed on time.
Reporting: It can be difficult to generate accurate reports on e-mail response times and task completion rates, making it challenging to identify areas for improvement and optimise operations.
Security: With multiple staff members accessing the same mailbox, there is an increased risk of sharing or compromising confidential information, leading to potential data breaches and regulatory compliance issues.
At Fintech Connex, we’ve seen all these types of problems ourselves when we worked in large organisations. That’s why we’re pleased to have found a company that can offer solutions to these problems. Probably no-one reading this will be surprised to learn that the Jaid shared mailbox platform solutions are AI-powered.
The platform interprets human communications across multiple channels and transforms them into a structured format that existing systems can easily understand. This allows Jaid to accurately route client enquiries to the right team for prompt resolution while continually improving its intelligence to handle more inquiries autonomously.
At Jaid, they say that organisations can experience significant improvements, including:
- Case resolution response times can be reduced by up to 95%
- Client satisfaction rates can increase by up to 45%
- Operational efficiencies can increase by up to 50%
- Employee job satisfaction levels can increase by up to 25%, reducing employee attrition by 50%.
Jaid is an ideal solution for large organisations struggling with the common problems associated with shared mailboxes. If you’d like to learn more about how Jaid could make your organisation work more efficiently, talk to the team at Fintech Connex and we will connect you.